Customer Success

Client Success Payroll Specialist

Denver, Colorado   |   Full time

As our Client Success Payroll Specialist, you will work alongside the Client Success team to provide world-class customer service to Vangst’s clients and employees. Your primary responsibilities will be the preparation and processing of weekly payroll for up to 1,000+ employees and ensuring accurate calculation of employee wages, tax withholding, and company deductions. You will be responsible for responding to all client and employee payroll inquiries and providing the highest level of customer support to our employees as they reach out with questions regarding their wages or hours worked. This position is classified as non-exempt and is a full-time role working Monday - Friday, 9am to 5pm MT. 

Who you are

  • You thrive in a fast-paced, high-growth, rapidly changing start-up environment.

  • You are results-oriented and go the extra mile in all situations.

  • You are highly collaborative, juggling multiple projects at once while delivering materials on time and on point.

  • You are a strong team player who emphasizes team success over individual success.

  • You are confident!  You have excellent presentation and communication skills, are outgoing, and enjoy meeting new people.

Essential Duties and Responsibilities

  • Ensure weekly hours worked batch is accurate for payroll processing and upload to Vangst’s payroll system platform

  • Send clients and candidates weekly email reminders to submit payroll timesheets and accurately review employee hours submitted

  • Respond to all incoming payroll inquiries using our Salesforce Ticketing System to ensure that pay discrepancies for clients and employees are resolved in a timely manner and all hours worked are accounted for the current pay-period

  • Process payroll on Tuesdays for Friday delivery to all employees and work with our finance team to conduct regular audits of payroll data and systems

  • Prepare reports by compiling summaries of earnings, taxes, deductions, leave, disability, and nontaxable wages

  • Determine payroll liabilities by approving the calculations of employee federal and state income and social security taxes, and employer's social security , employment and workers' compensation payments 

  • Respond to any errors in payroll by reviewing past records and making any wage corrections or adjustments when necessary

  • Ensure payroll system (Kronos) is set-up, updated and maintained to reflect current employee base & pay groups, wages & compensation, related taxes and records

  • Serve as main point of contact for employees on all questions related to their paycheck and maintain employee confidence by keeping information confidential 

  • Process all employee terminations in Kronos with wages owed and work with HR to communicate final payment information to employee 

  • Maintain payroll guidelines by writing and updating policies and procedures

  • Provide Client and Candidate Success Team support as needed and respond to all employee and client questions by email and phone

  • Issue and distribute paychecks, manage direct deposit entries, benefits withholding, payroll deductions, garnishments and levies, flexible spending accounts, federal and state payroll tax deposits and returns, new hire reports, federal payroll summaries, W-2s, wage and hour law compliance, and paid leave, vacation and sick time reporting

  • Support the State registration and filing process for Unemployment, Department of Revenue, and other requirements in accordance to the State

What you’ll need to be successful in this role

  • Associate’s Degree or higher preferred 

  • 4+ years experience in high-volume, hourly employee payroll administration 

  • Excellent interpersonal and communication skills, both written and verbal 

  • A strong sense of urgency and experience in dealing with employee payroll issues 

  • Meticulous attention to detail, excellent organization skills and ability to maintain productivity

  • Ability to provide exceptional customer service to internal and external customers by responding in a timely and professional manner to all inquiries via email and phone

  • Strong time management skills by planning and prioritizing work to accomplish all tasks

  • Ability to operate in a highly ethical manner with a strong enthusiasm for helping others 

  • Aptitude for numbers and exceptional commitment to accuracy 

  • Ability to manage large volumes of paperwork and take initiative by identifying needs and taking action prior to being asked

  • Strong attention to detail and ability to prioritize tasks and execute through constant follow-up communications 

  • Experience working with highly sensitive and confidential materials and the ability to maintain confidentiality in all situations

Additional Details 

  • This position is located in Denver, CO and includes competitive pay, benefits package (including medical, dental, vision), and 401k.

  • Vangst is an equal opportunity employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees.

  • Applicants must be currently authorized to work in the United States on a full-time basis.

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