As our Client Success Payroll Specialist, you will work alongside the Client Success team to provide world-class customer service to Vangst’s clients and employees. Your primary responsibilities will be the preparation and processing of weekly payroll for up to 1,000+ employees and ensuring accurate calculation of employee wages, tax withholding, and company deductions. You will be responsible for responding to all client and employee payroll inquiries and providing the highest level of customer support to our employees as they reach out with questions regarding their wages or hours worked. This position is classified as non-exempt and is a full-time role working Monday - Friday, 9am to 5pm MT.
Who you are
You thrive in a fast-paced, high-growth, rapidly changing start-up environment.
You are results-oriented and go the extra mile in all situations.
You are highly collaborative, juggling multiple projects at once while delivering materials on time and on point.
You are a strong team player who emphasizes team success over individual success.
You are confident! You have excellent presentation and communication skills, are outgoing, and enjoy meeting new people.
Essential Duties and Responsibilities
Ensure weekly hours worked batch is accurate for payroll processing and upload to Vangst’s payroll system platform
Send clients and candidates weekly email reminders to submit payroll timesheets and accurately review employee hours submitted
Respond to all incoming payroll inquiries using our Salesforce Ticketing System to ensure that pay discrepancies for clients and employees are resolved in a timely manner and all hours worked are accounted for the current pay-period
Process payroll on Tuesdays for Friday delivery to all employees and work with our finance team to conduct regular audits of payroll data and systems
Prepare reports by compiling summaries of earnings, taxes, deductions, leave, disability, and nontaxable wages
Determine payroll liabilities by approving the calculations of employee federal and state income and social security taxes, and employer's social security , employment and workers' compensation payments
Respond to any errors in payroll by reviewing past records and making any wage corrections or adjustments when necessary
Ensure payroll system (Kronos) is set-up, updated and maintained to reflect current employee base & pay groups, wages & compensation, related taxes and records
Serve as main point of contact for employees on all questions related to their paycheck and maintain employee confidence by keeping information confidential
Process all employee terminations in Kronos with wages owed and work with HR to communicate final payment information to employee
Maintain payroll guidelines by writing and updating policies and procedures
Provide Client and Candidate Success Team support as needed and respond to all employee and client questions by email and phone
Issue and distribute paychecks, manage direct deposit entries, benefits withholding, payroll deductions, garnishments and levies, flexible spending accounts, federal and state payroll tax deposits and returns, new hire reports, federal payroll summaries, W-2s, wage and hour law compliance, and paid leave, vacation and sick time reporting
Support the State registration and filing process for Unemployment, Department of Revenue, and other requirements in accordance to the State
What you’ll need to be successful in this role
Associate’s Degree or higher preferred
4+ years experience in high-volume, hourly employee payroll administration
Excellent interpersonal and communication skills, both written and verbal
A strong sense of urgency and experience in dealing with employee payroll issues
Meticulous attention to detail, excellent organization skills and ability to maintain productivity
Ability to provide exceptional customer service to internal and external customers by responding in a timely and professional manner to all inquiries via email and phone
Strong time management skills by planning and prioritizing work to accomplish all tasks
Ability to operate in a highly ethical manner with a strong enthusiasm for helping others
Aptitude for numbers and exceptional commitment to accuracy
Ability to manage large volumes of paperwork and take initiative by identifying needs and taking action prior to being asked
Strong attention to detail and ability to prioritize tasks and execute through constant follow-up communications
Experience working with highly sensitive and confidential materials and the ability to maintain confidentiality in all situations
This position is located in Denver, CO and includes competitive pay, benefits package (including medical, dental, vision), and 401k.
Vangst is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Applicants must be currently authorized to work in the United States on a full-time basis.